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What We Do

From strategy to scale. Every step, covered.

We don't parachute in for a project and disappear. We work with you from the first architecture conversation through to long-term managed services — as a genuine partner, not just a vendor on a statement of work.

Our six service lines cover everything a Salesforce-driven organisation needs — strategy, build, integration, products, ongoing support, and talent.

What it covers

Org Assessment & Health Check

We assess your existing Salesforce org — technical debt, architectural risks, data quality issues, customisation complexity, and licence utilisation. You get a clear, honest picture of where you are and what needs to change.

→ Org assessment report with prioritised recommendations

Solution Architecture & Roadmap

We design the right Salesforce architecture for your business — data model, integration points, security model, and a phased roadmap that delivers quick wins while building toward the long-term vision.

→ Solution blueprint + phased roadmap + effort estimates

Digital Transformation Advisory

For organisations at the start of a major Salesforce journey — or reconsidering their existing platform strategy — we provide advisory support to define the right approach, scope the programme, and set realistic expectations.

→ Transformation strategy document + business case support

CPQ & FSL Strategy

Salesforce CPQ and Field Service Lightning are the two most complex products in the Salesforce ecosystem. Getting the strategy right before implementation is the difference between a successful deployment and a painful one. We've designed both — end-to-end.

→ CPQ/FSL architecture design + process mapping + implementation roadmap

Salesforce Org Optimisation

Already live on Salesforce but not getting the value you expected? We identify where your org is underperforming — adoption gaps, process inefficiencies, technical debt — and build a plan to fix it.

→ Optimisation assessment + prioritised action plan

Who this is for

  • Organisations planning a new Salesforce implementation or major programme
  • Teams already live on Salesforce who aren't getting the expected ROI
  • IT and operations leaders who need an independent architectural perspective
  • Businesses evaluating CPQ, FSL, or a major new Salesforce product

What we build

Lightning Web Components

Custom UI components that extend the Salesforce Lightning interface. Purpose-built for your use case — not generic, not templated.

Apex Development

Complex business logic, triggers, batch jobs, and integrations built in Apex. Written for maintainability and release stability.

Flow Automation

Record-triggered Flows, screen Flows, scheduled Flows, and platform event-driven automation. Flow-first where possible — keeping logic declarative, auditable, and upgrade-safe.

Managed Package Development

Native managed packages built for AppExchange distribution or internal org deployment. ISV-grade code quality, Shield compatibility, and release management built in.

Salesforce CPQ Customisation

Custom pricing plugins, quote calculators, advanced approval logic, and CPQ-to-FSL handoff automations.

FSL Customisation

Custom FSL mobile extensions, work order automation, territory management logic, and complex scheduling rule configuration.

Data Migration

ETL design and execution for org migrations, data clean-ups, and legacy system decommissions. Complex data transformations and validation — not just bulk inserts.

Our development principles

Native-first

We build inside the platform, not around it. External runtimes, middleware layers, and third-party code introduce complexity, security risk, and maintenance overhead. We avoid them unless there's a compelling reason.

Release-safe

Every solution we build is tested against the upcoming Salesforce release before it reaches your sandbox. We don't leave you discovering breaking changes on release weekend.

Maintainable

Code you can't understand in 12 months is a liability. We write clean, documented, well-structured code — because we expect to maintain it with you long-term.

Test coverage

Apex code ships with meaningful test coverage — not the bare minimum to deploy. We test behaviour, not just lines.

Engagement models

Project-based — Fixed scope, fixed price, defined deliverables. Best for well-defined builds.
Sprint-based — Agile delivery in 2-week sprints with regular demos and adaptive scope. Best for complex or evolving requirements.
Embedded developer — A SyncEdge developer embedded in your team on a retainer basis. Best for ongoing development needs without the overhead of a full-time hire.

Our integration stack

MuleSoft — Anypoint Platform

Enterprise-grade

MuleSoft is the #1 integration and API platform — and our primary tool for enterprise-grade integration architecture. We design and build API-led connectivity that treats integrations as reusable assets, not one-off point-to-point connections.

  • API-led connectivity design (System, Process, Experience APIs)
  • Anypoint Platform setup and governance
  • Salesforce → ERP integration (SAP, Oracle, NetSuite)
  • Real-time and batch data sync
  • Event-driven integration with Platform Events
  • MuleSoft upgrades and version migration

Jitterbit — Harmony Platform

Fast & flexible

Jitterbit is a fast, cost-effective middleware platform for organisations that need reliable data sync and process automation without the full complexity of MuleSoft. We use Jitterbit when speed and simplicity are priorities.

  • Salesforce ↔ ERP / CRM / HRIS data sync
  • Order management and fulfilment integrations
  • E-commerce platform connections
  • Custom API integrations
  • Jitterbit implementation and ongoing management

Common integration patterns

IntegrationSystemsPattern
Order confirmation → Work OrderSAP / ERP → Salesforce FSLEvent-triggered
Opportunity → SAP OrderSalesforce → SAPReal-time API push
Inventory syncERP → SalesforceScheduled batch
Customer data syncSalesforce ↔ ERPBi-directional real-time
HR onboardingHRIS → SalesforceEvent-triggered
E-commerce ordersShopify / Magento → SalesforceReal-time webhook
Finance reconciliationSalesforce → Finance systemScheduled batch

Our integration principles

API-led, not point-to-point

Point-to-point integrations create unmaintainable spaghetti. We design reusable API layers that can serve multiple consumers — today and in the future.

Observable by default

Every integration we build ships with structured logging, error alerting, and retry logic. You know when something fails, why it failed, and what to do about it.

Security-first

Data in transit is encrypted. Credentials are managed in secure vaults. Access is governed by least-privilege principles.

Documentation included

We deliver integration architecture documentation, API specs, and runbooks as standard — not as an afterthought.

What's included

Release Management

Salesforce releases three major updates per year — Spring, Summer, and Winter. We regression-test your org against every upcoming release before it hits your sandbox.

→ Pre-release test report + fix deployment before your sandbox is updated

Ongoing Admin & Development Support

A pool of certified Salesforce admins and developers available on a retainer basis. Bug fixes, minor enhancements, user requests, and configuration changes — handled without the overhead of managing individual contractors.

→ Defined monthly hours, SLA-based response times, monthly delivery summary

Performance Monitoring & Optimisation

We monitor your org's performance — governor limit usage, Flow errors, integration failures, and adoption metrics — and proactively identify issues before they affect users.

→ Monthly health report + proactive recommendations

User Training & Adoption

Go-live adoption is often the hardest part. We deliver role-based training, create custom documentation, and run adoption programmes that actually get users using the system correctly.

→ Training sessions + custom documentation + adoption metrics

Quarterly Business Reviews

Every quarter, a certified solution architect reviews your org, your roadmap, and your business priorities — and provides a clear plan for the next quarter.

→ QBR deck + updated roadmap + prioritised backlog

Licence & Cost Optimisation

Salesforce licences are expensive. We regularly review your licence utilisation, identify unused licences, and recommend the right licence mix.

→ Licence utilisation report + optimisation recommendations

Engagement tiers

Essential
For smaller orgs that need a safety net
  • Release management
  • Up to 10 hrs/month admin & dev support
  • Monthly health check
  • Email support, 2-business-day response
Enterprise
For complex orgs with ongoing development
  • Release management
  • Up to 60 hrs/month admin & dev support
  • Performance monitoring & optimisation
  • Monthly business reviews
  • Dedicated solution architect
  • User training (up to 2 sessions/quarter)
  • Same-day response for critical issues

Exact pricing on request — scoped to your org complexity.

What we offer

Salesforce Developers

Apex, LWC, Flow, and integration developers embedded in your team. Working in your sprints, in your tools, to your standards.

Apex · LWC · Flow Builder · SOQL · REST/SOAP · CPQ · FSL

Solution Architects

Senior Salesforce architects who can lead your technical design, review your team's work, and guide complex delivery programmes — without being a permanent headcount.

Solution arch · Technical arch · CPQ · FSL · Integration design · Data modelling

Salesforce Admins

Certified admins for configuration, user management, reporting, and day-to-day org operations.

Flows · Reports & Dashboards · User mgmt · Data mgmt · AppExchange · Release mgmt

MuleSoft Developers

MuleSoft Anypoint Platform developers for integration builds, API design, and middleware implementations.

Anypoint Studio · API-led connectivity · DataWeave · Salesforce connector · ERP connectors

Business Analysts

Salesforce-experienced BAs who can bridge business requirements and technical delivery — gathering requirements, writing user stories, and managing UAT.

Project Managers

Delivery-focused PMs with Salesforce programme experience — sprint planning, stakeholder management, risk tracking, and go-live coordination.

Engagement models

Short-term sprint — 2–8 weeks. One specific deliverable or phase.
Programme embedded — 3–12 months. Embedded alongside your existing team for a defined programme.
Ongoing retainer — Flexible monthly hours for continuous support alongside your internal team.

Why SyncEdge talent over a freelancer

  • Every resource is vetted and certified by our team — not just someone who passed a certification exam
  • Backed by SyncEdge's architecture practice — if your embedded developer hits a complex problem, they have our entire team behind them
  • No recruitment risk — if someone isn't the right fit, we replace them, not you
  • Seamless transition — if your needs grow beyond augmentation, our full delivery practice is right there
Ready to start?

Talk to a Salesforce solution architect.

Tell us about your org and what you're trying to solve. A certified architect — not an SDR — will respond personally within 24 hours.

Book a Discovery Call